UPDATE from May 9th, 2020:
From Monday, May 18th, 2020, at the patient’s request, all appointments can also be carried out as “live” contact in the ordination.
Nevertheless, we ask all patients, if possible, to use the secure method of telemedicine / video conference in order to minimize transmission paths. In particular, please think of all elderly patients who cannot simply use these modern media and are therefore dependent on a doctor’s visit to the doctor’s office. Every personal contact that can be reduced ultimately protects this risk group.
Of course, the current hygiene guidelines also apply in our practice, so we ask all patients:
- Only go to the ordination in person if you do not have any coronavirus or typical cold symptoms such as cough, fever, shortness of breath or diarrhea.
- Wear a normal mouth-nose masks correctly, i.e. the mouth and nose are constantly covered.
- Disinfect your hands when entering and leaving the ordination
- Arrive as punctually as possible for your appointment, as we will pick you up directly at the ordination door (please ring the bell!) And lead you to the treatment room to avoid contamination and infection via the waiting area / magazines etc.
- If possible, pay the fee with contactless EC / credit card, or conveniently online via our website directly after your appointment.
We thank all patients for their understanding in this epidemiologically difficult time. In particular, we would like to thank everyone who is on
have taken in the previously unfamiliar possibility of telemedicine and are now increasingly appreciating the advantages of this technology and may want to continue to use it. We ask all patients to continue to get their information via medical and specialist channels and to take a critical look at “fake news”. If you have any questions about one or the other message, e.g. from social media, ask us, we try to give all information based on scientific knowledge or at least their references.
Until May 15th, 2020 we will only offer appointments up to 25min, as well as telemedical appointments via video conference / telephone. The ordination assistants can be reached by phone from Monday to Friday from 7 a.m. to 7 p.m. You are also welcome to book your appointments online.
In the current recommendation of the State Medical Association of April 19, 2020, the current measures include:
“Initial telephone contact with patients. This makes it possible to clarify whether treatment is urgent or can be postponed and whether the treatment can also be carried out without visiting the doctor’s office, for example by telephone or as part of a video consultation. It must also be clarified in telephone contact whether there are symptoms of COVID-19 disease. In the event of suspicion, the patient should be asked to stay at home and arrange for clarification himself via the 1450 telephone hotline. ”
In the recommendations of the Medical Association of April 15, 2020, measures are strongly recommended, such as:
- Putting on and wearing a mouth and nose protector for the patient during the entire ordination stay
- As soon as they arrive at the ordination, patients must be asked to wash their hands thoroughly (toilet) or to disinfect them. The same applies when leaving the ordination.
- Adhere to the cough and sneeze label: Do not cough or sneeze in the palm of your hand! Use a disposable handkerchief or the elbow instead. Turn away when coughing / sneezing.
- Recommendation for patients to change a washable mouthguard after the ordination visit or to wash at 60 ° or 90 °C.
- Surfaces must be disinfected regularly and thoroughly after each patient contact
- Distance to patient: 1m to 2m, ≤ 15 minutes direct contact; unless the staff is protected by plexiglass or a glass pane.
- For the staff: masks, gloves and, if necessary, safety glasses
We are working hard to treat all patients in direct doctor-patient contact as soon as possible, however, the requirements and current recommendations make this relevant. against a fundamental opening of ordination.
However, we currently expressly refer to the really good experience in connection with the video consultation via our data protection law-safe online system and ask all patients to use this option if possible. The only technical requirements are a mobile phone or a computer with a webcam, as well as a current browser (e.g. Google Chrome or Apple Safari). We are happy to help you with this.